To place an order, simply open our app, enter your pickup location and destination, and confirm the details. Your driver will be on the way in no time.
We accept a variety of payment methods including online banking, e-wallet, and AiderWallet to ensure a seamless and convenient experience.
Once your order is confirmed, you can track your driver’s location in real-time through the app. You’ll receive updates on their estimated arrival time and any changes to your ride.
Our return policy is simple: if you encounter any issues with your ride, please contact our customer support team within 24 hours for assistance. We strive to resolve any problems quickly and efficiently.
You can contact our customer support team through the app by navigating to the ‘Help’ section, or by whatsapp us at 012-286 8064. We’re here to assist you 24/7 with any inquiries or issues you may have.
To join as a driver, visit our website and fill out the online application form. Submit the required documents, and once approved, you will receive further instructions via email.
We provide comprehensive training, including orientation sessions and practical driving guidelines to ensure you are well-prepared for your role. Training details will be shared after your application is approved.
Uniforms can be collected from our designated distribution centers. You will receive an email with the location details and collection dates once you have completed your registration and training.
To activate your driver app, download the MyAider Driver app from the app store, log in with your credentials, and follow the setup instructions provided. Ensure your profile is complete and all necessary documents are uploaded.
In case of an incident during a job, contact our support team immediately through the driver app. Follow the safety guidelines provided during training, and our team will assist you in managing the situation.
To sign up as a chauffeur, visit our website or download our app. Follow the registration process, which includes providing your personal information, driver’s license details, and completing a background check.
Chauffeurs undergo comprehensive training that includes vehicle operation, customer service, safety protocols, and familiarization with our technology platforms. We ensure you’re well-prepared for all aspects of your role.
You can update your availability and schedule through our chauffeur app. Simply log in, navigate to your profile settings, and adjust your availability based on your preferences and schedule.
Yes, as a chauffeur, you have the flexibility to accept assignments based on your preferences and availability. Our platform allows you to view and accept assignments that best suit your schedule and service capabilities.
In case of an incident during a job, our priority is your safety and the safety of our passengers. We have protocols in place for handling emergencies and incidents, including immediate support from our customer service team and coordination with authorities if necessary.
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