Privacy request

Delete your Aider account

Use this page to request permanent deletion of your Aider Customer account or Aider Driver account and the personal data associated with it.

How it works

  1. Submit the request using the registered phone number for your account.
  2. Aider will contact you through an official channel to verify that you own the account.
  3. After verification, we will delete or de-identify the account and associated personal data, except information we must retain.
  4. We will notify you when the request has been completed or if more information is required.

Data deleted or de-identified

  • Account profile and contact information
  • Saved addresses, vehicles and emergency contacts, where applicable
  • Device tokens, preferences and marketing profile
  • Other personal data linked to the account that is not required to be retained

Data we may retain

Some completed-trip, payment, tax, refund, chargeback, safety, incident, fraud-prevention, security, dispute, insurance, legal or regulatory records may be retained only for the period required by applicable law or until the relevant matter is resolved. Backup copies are removed through the applicable backup rotation. Retained information is restricted and is not used for marketing.

Protect your account

Never send your password, PIN, passcode or one-time password (OTP) through this form. Deleting an account is permanent and may remove access to your account history and benefits.

Submit a deletion request

This request is available for both Aider mobile applications: the Aider Customer app and Aider Driver – App for Partner.

If the form does not work, email customerservice@myaider.com using the subject “Aider Account Deletion Request”. Read our Privacy Policy.