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Cancellation & Refund Policy

Cancellation & Refund Policy

CANCELLATION & REFUND POLICY

This Cancellation & Refund Policy outlines the terms applicable to customers who engage services provided by MYAIDER HOLDING SDN. BHD. (“Company”).

1. Cancellation by Customer

Customers may cancel a booking subject to the following conditions:
  • Before Driver Assignment

Full refund will be provided.

  • After Driver Assignment (Before Arrival)

A cancellation fee may be imposed.

  • After Driver Arrival / Job Started

No refund shall be provided.

2. No-Show by Customer

If the customer fails to appear at the agreed location and time:
  • The booking will be considered completed or cancelled
  • No refund shall be provided

3. Cancellation by Company

The Company reserves the right to cancel any booking due to:
  • Driver unavailability
  • Safety concerns
  • Incorrect or incomplete booking details
  • Unforeseen circumstances


In such cases, full refund will be provided.

4. Refund Processing

  • All approved refunds will be processed within 7–14 working days
  • Refunds will be made via the original payment method

5. Non-Refundable Situations

Refunds will not be provided in the following cases:
  • Customer cancels after driver arrival
  • Incorrect booking information provided by customer
  • Misuse of service

6. Dispute Resolution

Any refund dispute shall be reviewed by the Company, and the Company’s decision shall be final and binding.

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